On a 5-star scale, I would give Cindy Jones and Blue Ridge Travel Group a 6-star rating if I could. Professional, competent, courteous and efficient does not begin to describe their commitment to excellence! For the booking fee of $35.00, one has an entire team standing behind her when trouble arises, as it so often does in travel. Here is an example from a recent trip. I arrived at the airport in Miami at 10AM for a noon flight. First it was delayed an hour, then another hour, then 45 minutes and then canceled completely. (Never got a good reason because plane was at the gate and entire crew was on the plane). With one call to Cindy, she had me rebooked on another flight into the New York area at 7:30 PM. By the time I got to the front of the American rebooking line, all seats on most planes were already filled. I could tell them that I had a seat being held on the 7:30 flight. Of course that flight was delayed 3 times as well but we DID get to New York. However, my checked bag did not. I reported it at the baggage service center, and was told that the bag was still in Miami. The next day after trying to get info about the bag, I reached out to Cindy and she had the ability to see into the system far better than I could, with more details about the location of the luggage. It arrived at my door at 2:30 AM and I was delighted! Cindy followed up the next morning to be certain it had arrived. Having a team of experts is always a good idea and Blue Ridge Travel has shown me the value is PRICELESS!
We have been going through Cindy Jones for all our travel needs for more years than I can count.. She is incredible. We've cruised several times, she has found us perfect cabins. Considering my husband and I are extremely different people, this is not as simple as it sounds.. She helped us with changing flights, fixing a few screw-ups we made, all while preparing for/getting through a snowstorm in her area. She's also helped us when hurricanes interfered with our plans. Basically, we've had little problems and big problems Cindy made them all go away so we could vacation while she worked. We're planning on a river cruise in France, May 2021. Don't know if/how Covid-19 will affect things but I'm not worried. I have Cindy in my corner. She is now and will continue to be our go-to person
Cindy is detail-oriented and patient and, above all, listens. She sees the possibilities. We had a flight cancelled from St. Louis to Charlottesville. In about 20. Minutes she had us re-booked from St Louis via Dallas to Richmond which worked. Same price. Better seats.
My wife JoAnn and I have traveled several times with Cindy and we cannot be too complementary of her professionalism and her attention to detail. JoAnn is in a motorized power chair and requires special arrangements which Cindy has always addressed promptly and completely. We highly recommend her as a travel agent.
Cindy Jones has been providing travel services for us for many years. Our trips have been both domestic and international, and she has been flawless in delivering on every aspect of our travel needs from the planning phase with recommendations, finalizing our trip arrangements, continually following-up with us on trip/air discounts, and providing our travel documents in a timely manner. All of her efforts with us has been completed at a distance since we live in Pittsburgh, PA. During the process we would “meet” via phone or emails, and our travel documents were always received in a timely manner through courier delivery. Cindy always included detailed information in her communications to ensure a wonderful travel/vacation experience. She has always met the challenge of handling unexpected travel problems with minimal impact on us. We have on a number of occasions and will continue to recommend Cindy Jones to others for all travel needs. Ron & Darrylin Loshelder
I have been using Cindy since 1996 for both business and personal travel. Always professional and willing to help in any way. Great when there is an unexpected change of plans, especially when already on the trip. Her suggestions for personal travel have always been top notch. No matter where in the world I want to go, she usually has already booked a trip to that area and has knowledge. Highly recommend Cindy and will continue to use her for all travel needs to come.
Cindy and Jill helped me craft an excellent trip to New Mexico and Colorado—all the way from devising an itinerary, booking our flights, what to visit, hotel suggestions, restaurant suggestions, rental car info, suggestions on travel savings…They did it all and took the headache and stress out of planning every detail from the traveler! They also compiled the info into a travel booklet which made it so convenient during the journey since it’s all there. The trip materialized quickly and ended up being extraordinary, one of the best I’ve taken. I may never plan my own trip again and will just rely on these two excellent travel professionals.